Passengers trapped on Eurostar trains relive ordeal

Eurostar passenger: "It was terrible. We were treated like animals" Passengers trapped on board broken-down Eurostar trains for up to 16 hours have been talking about their ordeals. More than 2,000 people were trapped inside the Channel Tunnel for hours after five trains suffered electrical failure due to freezing conditions. One commuter called the experience a "complete nightmare". Eurostar restarted a limited service for stranded passengers but later cancelled three of the four trains that were due to leave London. It said the cancellations were made due to ongoing concerns with the weather. Meanwhile, the police have urged motorists to stay away from major routes around Dover and Folkestone unless their journey is essential. Continued delays are expected on the M20 and other routes because of the tunnel problems and severe weather preventing ferries disembarking at Calais. During the Eurostar delays some passengers were stuck on a train for up to seven hours in sidings in Folkestone. The evacuation procedure we followed was one that we set down ourselves Eurostar passenger Lee Godfree Tunnel breakdown traps thousands Snow leads to further disruption Angry travellers recall journeys Lucy Morris was nearly at St Pancras at midday on Saturday. Her 2hr 20min journey from Paris has taken more than 16 hours. She was stuck in the Channel Tunnel for about five hours and after her train was towed out, she was transferred on to another train, which was stuck in the sidings. The 20-year-old student from London, who had been on a shopping trip, said: "There has been no proper organisation. "There is water but people are hungry. Staff are pleasant but have no idea. I'm exhausted and also angry at being treated so badly." The company plans to offer passengers a full refund for tickets , another free journey with them and £150 compensation. Responding to criticism over the handling of the situation, Eurostar's chief executive, Richard Brown, said: "We did get them all safely out of the tunnel. Safety is our absolute priority as you would expect. "What was unprecedented was the weather conditions particularly in northern France with heavy snowfall and very, very cold temperatures outside of the tunnel." Some Eurostar passengers were transferred on to a car shuttle train (pic - Lee Godfree). Mr Brown said the conditions caused condensation which brought about electrical problems in the tunnel. He added: "It is utterly unprecedented to have five trains failing in the tunnel at the same time. We will obviously be looking very closely at this to make sure that is does not happen again." Passengers on two of the trains were taken out via service tunnels to car trains, while the passengers on the other three trains remained on board. 'Complete nightmare' Lee Godfree, a passenger evacuated from one of the stranded trains, said he and his family had arrived in Folkestone at 0500 GMT, having left Disneyland Paris at 1837 GMT. He said their journey had been a "complete nightmare". "We were without power. We ran out of water, we ran out of food and there was very, very poor communication from the staff," he told the BBC. "We lost air conditioning when we lost the power. We had to open the emergency doors ourselves. "The evacuation procedure we followed was one that we set down ourselves." Mr Godfree, from Stowmarket in Suffolk, who was travelling with his wife and young son, was told there were 700 people on board their stranded train, where the "heat was unbearable". He said there were pregnant women, people in wheelchairs and hundreds of parents with young children, and they got themselves on to the car train, where they sat on the "filthy floors". The shuttle took them to Calais before heading back to England and they then had to wait for a train to take them on to London. Eurostar chief says 'sorry' Eurostar said there would be a limited service on Sunday and asked passengers whose journeys were not essential to consider cancelling their trips. It hopes to have a full service by Monday. The problems with the Eurostar services had a knock-on effect for car passengers hoping to use the tunnel. James Brownell and his friends had a 12-hour wait at Folkestone. The 27-year-old from Essex said they were left in their car in "sub zero temperatures" but they luckily had duvets and blankets to keep them warm. Stranded John Keefe from Eurotunnel, the operator of the Channel Tunnel, said motorists should not travel unless they have a confirmed booking. He said those who do travel should expect disruption because of the appalling weather conditions in France. Ch Supt Matthew Nix, of Kent Police, said: "The welfare of motorists, some of who have remained in their cars for many hours, is our primary concern." Stranded motorists will get hot drinks, snacks and blankets to help them cope. Staff at the Channel Tunnel and the Port of Dover are working hard to clear the backlog, police added. The train breakdowns coincided with strike action by Eurostar drivers in a 48-hour dispute over pay which began on Friday. Around 70 members of the drivers' union Aslef are taking part in the industrial action.